Kick-Ass IT Network Analyst

NOTE: Afternoon, night shift, and weekend work is required for this position. This is a full-time, permanent position in our Calgary, AB office.

Imagine a world where entrepreneurs and their businesses can focus on making a positive impact on the world we live in. Where they can do their work using great technology, supported by great people, that simply works the way it’s supposed to!

That’s what we do, and we need your help.

For over 21 years, Debian IT has worked with hundreds of small and medium sized businesses. Helping them with all their technology needs, helping them thrive and grow, helping them to achieve their vision and make our world a better place.

Why Join Us?

This is not your typical office job. Our passionately engaged team of A-players is beyond awesome!

We’re an energetic, fun, focused, and effective group who thrives on big challenges. We have a strong culture of freedom, responsibility, and innovation that fosters minds who wish to experience personal and professional growth on another level. Our culture is fast-paced and we consider our work our “art,” striving for excellence in everything we do.

We’re also super proud of the fact that we were recently named one of Canada’s Top 50 Best Managed IT Companies!

Why Else?

We offer an extensive benefits package for all full-time employees, including medical, dental, vision and more. What’s that you say? You want a day off on your birthday? Consider it done! You love smartphones too? We’re going to hook you up with one of those too!!

And... We're hiring like crazy right now! Looking for smart, forward-thinking problem solvers to join our team, this means plenty of growth potential and opportunities for you, that’s right, YOU!

Oh, and one more thing, resumes are cool, but do you know what’s even cooler?!? Cover Letters! Ones that are specially written just for Debian to tell us how awesome you are. Hook us up with one of those bad boys, because we love those things!

If inside you're saying "Hell Yeah!" please continue...

Our IT Network Analyst position will be a key role in the future success of our organization. We are just now building the foundation to support massive growth and impact. There are exciting opportunities to help truly make a difference in our company and build a team to help drive our vision forward of helping entrepreneurs build successful high-growth businesses that will shape the world.

Ok, now on to the serious stuff...

Kick-Ass IT Network Analyst Summary:

As the IT Network Analyst, you will work on support admin tasks, perform updates and cleanup tasks on data and information in Debian IT’s managed services systems, assist other technicians with their work, provide remote support and troubleshooting of computer, network, and server related issues for clients. You will assist other Debian IT team members, provide customer support for the installation, maintenance, and utilization of computers and network software, hardware, and administration. Also, you’ll be responsible for maintaining and keeping computer documentation accurate and current.

As a IT Network Analyst, you will be accountable to:

Provide friendly and helpful customer service as first point of contact (end-user computing, printing and connectivity) requiring telephone support or remote remediation within an expected timeframe.
Assist clients with troubleshooting of computer related issues such as virus removal/password resets/email setup/software installs, resolution of workstation issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning).
Maintain accurate records of completed and pending jobs using a Ticketing System (start/end times, work performed details).
Where required, escalate incidents and/or problems.
Interface effectively with the client to maintain the highest degree of customer satisfaction.
Maintain a thorough knowledge of the warranty policies and escalation procedures of the various manufacturers supported.
Maintain a thorough understanding of the Service Portfolio and maintain an in-depth understanding of Client operations in order to deliver exceptional maintenance and support services.
Stay abreast of new technologies, participate in company-sponsored training initiatives, maintain personal certification requirements, and obtain manufacturer certifications relating to the work environment as required by management.
Adhere to the procedures and escalation processes as defined by management.
Demonstrate good social skills in a professional environment.
Resolve a number of requests and issues daily.